PRIVACY POLICY

Symphonic respects customer and third-party privacy and are committed to protecting their personal information. This Privacy Policy explains how Symphonic collect, use, disclose, and safeguard personal data in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This privacy policy is communicated to customers/external bodies via our website or from our electronic communications. Acceptance of this policy will be considered as consent from the customers/external bodies for Symphonic to collect personal information.

This policy applies to all personal information collected by Symphonic, whether provided online or offline.

Personal Information: Any information or opinion about an identified or identifiable individual.

Data Subject: The individual to whom the personal information relates.

APPs: Australian Privacy Principles as defined in the Privacy Act 1988.

Symphonic collects personal information for the primary purpose of providing Symphonic products and services. Symphonic may collect personal information from various sources, including but not limited to:

• Customers
• Website visitors
• Suppliers
• Employees and job applicants
• Other third parties with whom Symphonic interact

You may decide to send us your personal information via this website if you are seeking more information, requesting to attend one of our events, or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes of which you have disclosed it to us. The types of personal information Symphonic collect may include:

• Names
• Contact information (email, phone, address)
• Identification information (e.g., driver's license, passport)
• Financial information (e.g., payment information)
• Employment history and qualifications
• Any other information relevant to our services

Symphonic collects personal information in various ways, including when a customer or third-party:

• Registers for an account
• Makes a purchase for services
• Contacts Symphonic via email or online forms
• Interacts with the Symphonic website or applications
• Participate in surveys or promotions

Symphonic use the personal information collected for the following purposes:

• Providing Symphonic products and services
• Managing and maintaining Symphonic relationship with customers, suppliers, and employees
• Compliance with legal obligations
• Marketing and promotional activities, including newsletters and offers
• Recruitment and employment purposes

Symphonic may disclose customer or third-party personal information to other parties, including:

• Service providers and contractors who assist us in delivering our products and services
• Legal and regulatory authorities when required by law
• Affiliates and subsidiaries of Symphonic
• Marketing partners with consent

Symphonic will take reasonable steps to ensure that these third parties handle any personal information in accordance with the APPs.

If Symphonic is involved in a merger, acquisition, or sale of assets, customer or third-party information may be transferred as part of the transaction.

Symphonic is committed to protecting the security of customer and third-party personal information. Symphonic implement appropriate physical, technical, and administrative measures to safeguard data against unauthorised access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security assessments. 

Symphonic will retain any personal information for as long as necessary for the purposes for which it was collected. 

If Symphonic experience a data breach that is likely to result in serious harm, Symphonic will comply with Australian law and notify affected individuals. 

Symphonic will destroy any personal data captured that it deems are no longer required by Symphonic, or by Australian Law. 

The customer or third-party have the right to access and correct the personal information Symphonic holds about them. To do so, they need to contact the Symphonic.

The Customer or third-party have the right to:

• Access and Update: Access and update their personal information
• Opt-Out: Opt-out of marketing communications and other non-essential uses of their data
• Data Deletion: Request the deletion of their personal information, subject to legal obligations
• Data Portability: Request a copy of their data in a structured, machine-readable format

If customers or third-party have concerns or complaints about the way Symphonic handle their personal information, they need to contact the Symphonic. Symphonic will respond promptly to their complaint and work to resolve any issues. 

If the customer or third-party have any questions or concerns regarding this Privacy Policy, wish to access or correct their personal information, or have any feedback, they are to contact Symphonic. 

Symphonic may revise and update this Privacy Policy to reflect changes in its practices or for compliance with legal requirements. Symphonic will publish the revised policy on its website and update the effective date. 

For more information about privacy in Australia and rights under the Privacy Act 1988 (Cth), Symphonic, the customer or third-party can visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.