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IDAM Test Management

At a glance

Symphonic was engaged by Rowe Consulting to provide Test Management Services for the implementation of Identity Access Management (IDAM) for NSW Parliament, a state government agency. This engagement includes establishing the test governance, acceptance criteria, reporting and the management of test execution and defect resolution. 

Client Overview

NSW Parliament, a prominent state government agency, recognised the critical need to enhance its cybersecurity infrastructure and streamline access controls. With a vision to bolster security measures and improve efficiency, the agency embarked on the implementation of an IDAM system. To ensure the success of this strategic identity and access management initiative, NSW Parliament enlisted the expertise of Symphonic Management Consulting. 

Challenges

The client faced challenges related to access control, security vulnerabilities, and the need for a centralised IDAM system to manage user identities and permissions efficiently. The organisation sought a robust testing strategy to ensure the seamless integration and functionality of the IDAM solution.

Solutions

A detailed testing framework was introduced to ensure rigour, traceability, and stakeholder visibility throughout the IDAM implementation. With clearly defined roles, real-time reporting, and structured test execution, the program reinforced quality and compliance at every stage.

Test Governance Establishment

Test Execution and Defect Resolution Management

Development of Acceptance Criteria

Symphonic initiated the engagement by establishing a comprehensive test governance framework. This involved defining roles and responsibilities, creating a testing strategy aligned with project objectives, and outlining the communication channels for effective collaboration between stakeholders. 

Development of Acceptance Criteria

Test Execution and Defect Resolution Management

Development of Acceptance Criteria

The team meticulously collaborated with NSW Parliament to identify and define acceptance criteria for the IDAM implementation. These criteria were tailored to meet the specific needs of the organisation, ensuring that the IDAM system addressed critical security concerns and complied with regulatory requirements. 

Reporting Mechanisms

Test Execution and Defect Resolution Management

Test Execution and Defect Resolution Management

Symphonic implemented robust reporting mechanisms to provide real-time insights into the testing progress. Customised dashboards were designed to showcase key performance indicators, test metrics, and defect resolution status. Regular progress reports were shared with stakeholders to maintain transparency and facilitate informed decision-making. 

Test Execution and Defect Resolution Management

Test Execution and Defect Resolution Management

Test Execution and Defect Resolution Management

The core of Symphonic's services revolved around managing the entire test execution lifecycle. This encompassed test planning, execution, and monitoring for the IDAM implementation. The team utilised industry-leading tools and methodologies to identify, prioritise, and resolve defects promptly, ensuring a smooth implementation process. 

Outcomes


Symphonic’s test management strategy and processes had the following results:


  • Efficient IDAM Implementation: Symphonic's meticulous test management services contributed to the successful implementation of the IDAM system. The organisation now benefits from a centralised identity management solution, enhancing security and access control across its systems.
  • Timely Defect Resolution: By implementing effective defect resolution processes, Symphonic ensured that identified issues were addressed promptly, preventing potential disruptions to the project timeline.
  • Compliance Assurance: The testing processes were aligned with industry standards and regulatory requirements, providing NSW Parliament with the confidence that the IDAM solution met the necessary compliance criteria.
  • Stakeholder Confidence: Regular communication and transparent reporting built trust among stakeholders. Symphonic's commitment to delivering high-quality testing services instilled confidence in the project's success.

Benefits

Symphonic's Test Management Services played a pivotal role in the seamless implementation of an Identity and Access Management system for NSW Parliament. The successful collaboration underscores Symphonic's commitment to excellence in test management, ensuring that the client's objectives were met with efficiency and precision. This case study stands as a testament to the effectiveness of Symphonic's approach in delivering value-driven solutions for complex IDAM implementation projects.

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Date Published: 30 November 2023

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