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Symphonic Management Consulting
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Strategic Consulting

At a glance

Symphonic was engaged by Unient for strategic consulting services to help re-define their business model, with workshops to establish mission and vision, a 3-year balanced scorecard, efficiencies in delivery functions, and a corporate risk management plan, covering operations, delivery, marketing and sales, and corporate rebranding. 

Story

Unient, a rapidly growing offshoring services provider, faced challenges in sustaining its growth trajectory and adapting to changing market dynamics. Unient partnered with Symphonic to review their growth strategy and streamline their operations. 

Challenges

The rapid expansion of Unient led to the operational challenges listed below, the need for a refined strategic direction, and risk management concerns.


  • A refined mission and vision
  • Maintaining sustainable growth
  • Continuous improvement in operations
  • Absence of a comprehensive risk management plan

Solutions

 Conducted workshops with Unient's leadership to define a compelling mission and vision statement. Engaged stakeholders to ensure alignment with the company's values and strategic objectives. 

 Collaborated with Unient's leadership team to create a 3-year balanced scorecard. Developed KPIs across financial, customer, internal processes, and learning and growth perspectives. Set targets and milestones to monitor and measure progress towards strategic goals. 

 Conducted a comprehensive operational review of Unient's delivery functions. Designed and implemented process improvements and automation solutions to enhance efficiency and effectiveness. 

 Performed a thorough risk assessment, covering operational, financial, market, and strategic risks. Developed a comprehensive corporate risk management plan. Implemented risk mitigation strategies and created a risk-aware culture within the organisation. 

Outcomes

Symphonic's strategic consulting services have enabled Unient to redefine its business model, achieve operational efficiencies, and develop a robust risk management framework.

 

  • Define Clear Mission and Vision: Unient now has a well-defined mission and vision statement that guides decision-making and inspires stakeholders.
  • Strategic Direction: The 3-year balanced scorecard provides a roadmap for achieving strategic objectives and measuring progress.
  • Operational Efficiency: Unient has streamlined its delivery functions, resulting in reduced costs, faster development, and improved customer support.
  • Risk Mitigation: The corporate risk management plan has helped Unient identify and mitigate risks, ensuring greater resilience in a dynamic market.
  • Global Expansion: Armed with a refined strategy, Unient is exploring global expansion opportunities with confidence.
  • Rebranding: Unient is in the process of a corporate rebranding initiative to reflect its renewed mission, vision, and values.

Benefits

With a clear mission and vision, a well-defined strategic roadmap, and enhanced operational capabilities, Unient is poised for sustainable growth, global expansion, and continued success in the dynamic offshoring services sector.

Want to know more?

For more information on how we can help you, get in touch with us today!

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Date Published: 30 November 2023

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