Symphonic was engaged by Unient for strategic consulting services to help re-define their business model, with workshops to establish mission and vision, a 3-year balanced scorecard, efficiencies in delivery functions, and a corporate risk management plan, covering operations, delivery, marketing and sales, and corporate rebranding.
Unient, a rapidly growing offshoring services provider, faced challenges in sustaining its growth trajectory and adapting to changing market dynamics. Unient partnered with Symphonic to review their growth strategy and streamline their operations.
The rapid expansion of Unient led to the operational challenges listed below, the need for a refined strategic direction, and risk management concerns.
Conducted workshops with Unient's leadership to define a compelling mission and vision statement. Engaged stakeholders to ensure alignment with the company's values and strategic objectives.
Collaborated with Unient's leadership team to create a 3-year balanced scorecard. Developed KPIs across financial, customer, internal processes, and learning and growth perspectives. Set targets and milestones to monitor and measure progress towards strategic goals.
Conducted a comprehensive operational review of Unient's delivery functions. Designed and implemented process improvements and automation solutions to enhance efficiency and effectiveness.
Performed a thorough risk assessment, covering operational, financial, market, and strategic risks. Developed a comprehensive corporate risk management plan. Implemented risk mitigation strategies and created a risk-aware culture within the organisation.
Symphonic's strategic consulting services have enabled Unient to redefine its business model, achieve operational efficiencies, and develop a robust risk management framework.
With a clear mission and vision, a well-defined strategic roadmap, and enhanced operational capabilities, Unient is poised for sustainable growth, global expansion, and continued success in the dynamic offshoring services sector.
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Date Published: 30 November 2023
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