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Cyber Security Review & Remediation

At a glance

Assessability engaged Symphonic, through Click and Connect, to strengthen its information security framework and achieve compliance with the CPS 234 Prudential Standard. The engagement focused on identifying gaps, aligning policies and procedures, and establishing structured controls to support risk management and incident response. 


Organisations operating in regulated industries must maintain strong information security frameworks to meet compliance requirements and protect sensitive data. As standards evolve, businesses need structured approaches to assess their current posture, address gaps, and establish sustainable controls that support ongoing risk management. 

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Client Overview

Assessability is a boutique service provider in the Australian life insurance sector. To meet CPS 234 requirements and strengthen its cybersecurity posture, the organisation required a structured approach to assess existing practices, align policies, and implement controls that support compliance and operational resilience. 

Challenges

To achieve compliance with CPS 234 and strengthen its security posture, Assessability needed to address several key challenges:

  • CPS-234 Compliance Gap Analysis: Assessability faced challenges aligning its existing information security practices with the CPS-234 requirements. A comprehensive gap analysis was required to identify areas of non-compliance and potential vulnerabilities.
  • Review of Policies and Procedures: The client's existing policies and procedures needed a thorough examination to ensure they met the stringent requirements of CPS-234. This involved assessing the adequacy of the policies, their implementation, and staff awareness.
  • Cyber Incident Response Planning: There was a lack of a formalised cyber incident response plan. Symphonic was tasked with establishing a robust plan that outlined procedures to detect, respond, and recover from cybersecurity incidents promptly.
  • Internal Controls for Risk Management: Assessability required a comprehensive set of internal controls to manage and mitigate information security risks effectively. This involved creating frameworks for risk assessment, monitoring, and continuous improvement.
  • Internal Communications Enhancement: Improved internal communication channels were needed to ensure that all stakeholders within Assessability were aware of the information security policies, procedures, and incident response plans. This was crucial for fostering a culture of security awareness.
  • Enhanced Technical Security Posture: Assessability’s technical security posture needed to be improved and tightened to ensure mitigation from cyber threats.

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Solutions

The work focused on assessing existing security practices, aligning policies with CPS 234 requirements, and implementing controls to strengthen risk management and incident response capabilities across the organisation. 

CPS-234 Compliance Gap Analysis

Internal Communications Enhancement

Review of Policies and Procedures

Conducted a detailed assessment of Assessability's current information security practices against CPS-234 requirements. Identified gaps and vulnerabilities through technical assessments, interviews, and document reviews. 

Review of Policies and Procedures

Internal Communications Enhancement

Review of Policies and Procedures

Examined existing information security policies and procedures to determine compliance with CPS-234. Provided recommendations for enhancements and updates to align with industry best practices. 

Cyber Incident Response Planning

Internal Communications Enhancement

Internal Communications Enhancement

Developed a tailored cyber incident response plan based on industry standards and best practices. Conducted tabletop exercises to test the effectiveness of the plan and identify areas for improvement. 

Internal Communications Enhancement

Internal Communications Enhancement

Internal Communications Enhancement

Designed and implemented a communication strategy to ensure effective dissemination of information security policies and procedures. Conducted training sessions to enhance staff awareness and preparedness for cybersecurity incidents. 

Internal Controls for Risk Management

Internal Controls for Risk Management

Internal Controls for Risk Management

Collaborated with Assessability to design and implement internal controls for risk management. Established frameworks for risk assessment, monitoring, and continuous improvement. 

Enhanced Technical Security Posture

Internal Controls for Risk Management

Internal Controls for Risk Management

Working with Click and Connect, guided and implemented the technical changes required to mitigate cyber threats and improve the security posture of Assessability. 

Outcomes

 Assessability’s information security posture was significantly strengthened through the alignment of its practices with CPS 234 requirements. Addressing identified gaps, refining policies, and implementing structured controls improved the organisation’s ability to manage risk, respond to incidents, and operate confidently within a regulated environment.

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What This Case Illustrates

Achieving compliance requires more than meeting regulatory checklists. It involves aligning governance, policies, and operational practices in a way that supports long-term risk management and organisational resilience. 

Benefits

By aligning its information security framework with CPS 234 and ISO 27001 principles, Assessability has strengthened its ability to manage risk, maintain compliance, and support consistent operations. The refined policies and implemented controls provide a more robust foundation for ongoing security maturity and regulatory alignment.

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Date Published: 30 November 2023

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