Symphonic Management Consulting

Story

Awayco is a suite of e-commerce applications that powers their clients' most important sales channels. With their simple software and world-class support, large retail businesses can consolidate and manage inventory, customers, transactions and products simply on any platform across physical, online, or even virtual channels. However, as the company expanded its offerings and customer base, it became evident that the existing eCommerce platform was struggling to meet the growing demands of both customers and business partners.

Solutions

Established a dedicated PMO to oversee the entire modernisation program. The PMO is responsible for defining project governance, setting up communication channels, and ensuring alignment with business objectives.

Conducted a thorough assessment of the existing functionalities and identify specific modernisation needs, risks, and dependencies for each module.

Allocated Project Managers and technical/development teams to each module based on their expertise and skill sets. Ensured clear lines of responsibility and accountability.

Implemented an Agile project management approach to foster flexibility, adaptability, and iterative development.

Evaluated the existing technology stack and recommend necessary upgrades and replacements to align with industry best practices.

Collaborated with user experience (UX) experts to redesign the platform's interface and workflows, focusing on customer-centric design principles.

Implemented robust monitoring and reporting mechanisms to track progress, identify issues, and make data-driven decisions.

Developed a risk mitigation strategy to address potential challenges, such as technical hurdles, resource constraints, and scope changes.

Outcomes

Symphonic Management Consulting successfully managed the modernisation program for the Awayco eCommerce platform. Key outcomes included:

Platform Modernisation: The platform was modernised to ensure scalability and performance, resulting in improved page load times and a more responsive user interface.
Enhanced Functionality: Each module was upgraded to meet modern industry standards, enabling smoother booking experiences, improved payment processing, and more robust product catalogue management.
Technology Stack Enhancement: The adoption of the latest technology stack improved the platform's stability and agility, making it easier to implement future updates and features.
Improved User Experience: The redesigned user interface and workflows led to increased customer satisfaction and higher conversion rates.
Effective Collaboration: The program management approach facilitated collaboration among multiple teams, ensuring that modernisation efforts were coordinated and aligned with business goals.
On-time Delivery: The modernisation program was delivered on time and within budget, allowing Awayco to quickly benefit from the upgraded platform.

Benefits

Symphonic Management Consulting's program management services played a pivotal role in the successful modernisation of the Awayco eCommerce platform. By adopting a comprehensive approach, the platform was transformed to meet the growing demands of both customers and business partners. This modernisation not only improved performance but also positioned Awayco for continued growth and success in the highly competitive eCommerce market.

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e-Commerce Program Management

At a glance

Story

Challenges

Solutions

Outcomes

Benefits

Want to know more?

e-Commerce Program Management

At a glance

Story

Challenges

Solutions

Outcomes

Benefits

Want to know more?

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