Inventive Healthcare Solutions engaged Symphonic Management Consulting to be the business analyst to capture the existing NSW Health COVID testing processes, and make the recommendation for the proposed process incorporating Inventive’s rapid AI-based COVID testing unit. This process was used to engage the NSW Health as well as for the application to the National Association of Testing Authorities.
Symphonic collaborated with Inventive Healthcare Solutions, a leading provider of innovative medical technologies. The mission was to serve as the business analyst in a groundbreaking project with the New South Wales (NSW) Health Department. The primary objective was to assess and optimise existing COVID testing processes, proposing a seamless integration of Inventive's cutting-edge rapid AI-based COVID testing unit. The success of this endeavour was pivotal not only for NSW Health but also for the subsequent application to the National Association of Testing Authorities (NATA).
The challenges of the engagement are as follows:
Conducted in-depth interviews and workshops with NSW Health stakeholders to comprehend the current COVID testing workflow. Mapped out existing processes, identifying pain points and areas for enhancement.
Collaborated with Inventive Healthcare Solutions to understand the specifications of the rapid AI-based COVID testing unit. Evaluated how the technology could be seamlessly integrated into the current testing processes.
Developed a comprehensive proposal outlining the redesigned testing process, emphasising the integration of Inventive's technology. Provided clear recommendations for enhancing efficiency, accuracy, and scalability.
Prepared meticulous documentation outlining the proposed process, ensuring alignment with NATA standards. Assisted in the application process, providing necessary documentation and insights.
Implemented a pilot program to test the proposed workflow in a real-world setting. Gathered feedback from frontline staff to refine and optimise the process.
Facilitated meetings and presentations to articulate the benefits of the proposed process to key NSW Health decision-makers. Addressed concerns and collaborated on modifications to align with NSW Health's requirements.
Symphonic's engagement with Inventive Healthcare Solutions yielded the following results:
Symphonic Management Consulting played a pivotal role in driving a transformative change in COVID testing processes for NSW Health in collaboration with Inventive Healthcare Solutions. The successful integration of the rapid AI-based testing unit not only enhanced testing efficiency and accuracy but also positioned both organisations as leaders in adopting cutting-edge technologies for public health. This case study serves as a testament to the impact of strategic collaboration between healthcare technology innovators and consulting experts in creating solutions that set new industry standards.
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Date Published: 30 November 2023
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